Policies & Governance

Ensuring a safe, transparent, and compliant social-commerce experience for all.

Our Commitment

At Naither.com, we are dedicated to fostering a trusted and inclusive platform for social networking and e-commerce. Our Charter for Policies, Enforcement, Violations, Redressal, and Actions governs all participants—users, sellers, buyers, advertisers, and moderators—to ensure compliance with Indian laws and promote fairness, safety, and transparency.

Core Principles

  • Transparency: Clear, accessible rules for all participants.
  • Accountability: Users, sellers, and the platform are responsible for their actions.
  • Fairness: Equal opportunities and unbiased enforcement.
  • Safety & Security: Protection of user data, financial transactions, and dignity.
  • Legal Compliance: Adherence to Indian laws and regulations.

Key Policies

Naither.com operates under strict policies to ensure a lawful and respectful environment. All participants must adhere to the following:

  • User Conduct: Prohibits hate speech, harassment, misinformation, and obscene content. Impersonation or promotion of violence is strictly forbidden.
  • Seller & Marketplace: Sellers must comply with FSSAI, BIS, and Consumer Protection laws, ensuring no counterfeit goods and full product transparency.
  • Data & Privacy: User data is protected under the Digital Personal Data Protection Act, 2023, with rights to access, rectify, or delete personal information.
  • Content Moderation: Content is monitored using AI and human review, with removal of non-compliant material and sanctions for repeat offenders.
  • Advertising: Ads must follow ASCI guidelines, with no misleading claims and full disclosure for political advertisements.

Enforcement & Violations

Violations are categorized by severity, with appropriate actions taken to maintain platform integrity:

  • Minor Violations: Spam or mild misinformation may result in warnings.
  • Moderate Violations: Abusive language or misleading ads may lead to temporary restrictions.
  • Severe Violations: Hate speech or counterfeit goods may result in account suspension.
  • Critical Violations: Terrorism, child exploitation, or fraud may lead to permanent bans and legal escalation.

Sellers may face additional actions, such as listing removals or financial penalties.

Grievance Redressal

We are committed to addressing concerns promptly and fairly:

  • Grievance Officer: An India-based officer acknowledges complaints within 24 hours and resolves them within 15 days.
  • Appeals Process: Users and sellers may appeal content removals or bans, with resolutions within 30 days by an independent review board.
  • Consumer Protection: Buyers can raise disputes over defective products or unfair practices, with resolutions per Consumer Protection (E-commerce) Rules, 2020.

Governance & Compliance

Naither.com ensures robust oversight and legal compliance:

  • Compliance Committee: Oversees adherence to Indian IT, e-commerce, and data protection laws.
  • Transparency Reports: Bi-annual reports detail content takedowns, user actions, and government requests.
  • Jurisdiction: Governed by Indian laws, with disputes subject to Indian courts.
Contact Our Grievance Officer